Quality Management
Quality management is not simply inspecting defects out, that’s yesterday’s approach, it is a way of life to ensure Shipham Valves consistently achieves the fundamental business objective of meeting agreed customer requirements first time and every time while at all times complying with applicable standards and legislation.
We recognise quality is everybody’s responsibility whatever the role. This means managing the entire process from the enquiry and quotation stage to the delivery of our products, backed up by efficient after sales customer service.
The roots of good quality management are:
People
We have the right people in the right roles who are disciplined and focussed on producing results first time and every time.
Systems
Our process based documented management system exceeds the requirements of ISO9001:2000, PED 97/23 EC, Machinery Certificate 98/37/EC and CE Part Marking 93/68/EEC.
Design
Our products exceed the applicable product standards and relevant legislation and the guiding principle is “fitness for purpose”
This dynamic equilibrium between people, systems and design continually striving to improve all aspects of the business has enabled Shipham Valves to be the market leader in non-ferrous and high alloy valves since 1798.
On a day-to-day basis this means we:
- Consistently satisfy all requirements of the Customer
- Comply fully with any applicable product standards, legislation and regulations
- Maintain an effective management system
- Seek opportunities to improve products, services and systems continually
Looking to the future we aim to achieve certification to API 6D, and ISO14001: our ultimate objective is a fully integrated system for Quality, Environmental and Health & Safety Management.
Our Aims
- Consistently satisfy all requirements of the Customer
- Comply fully with any applicable product standards, legislation and regulations
- Maintain an effective management system
- Seek opportunities to improve products, services and systems continually
